Managing professional relationships is a vital business skill, and effective communication is a tool. It is no wonder that people make fun of bosses who “just order around”, as that, although it can get the job done, is both ineffective and unpleasant. Knowing what to say and in what tone is important, but even more important is being able to listen and ask smart questions – in short, being able to communicate.
Effective professional communication is needed by every company, big and small. A board of directors will never be able to come to a conclusion if they do not know how to communicate with each other, but neither will the small business owner be able to make a deal with a new customer if they don’t have proper communication skills. So we can safely say there are many benefits to knowing how to “talk the talk”, and here we will list some of the top ones.
1. Increased Productivity
Regarded by some as the only reason why anything should be changed in the workplace, increased productivity can be a direct consequence of more effective communication. As this study shows communication in the workplace is critical to establishing and maintaining quality working relationships in organizations. Increased productivity can be due to coworkers cooperating better between different departments, but also between a sales manager and a client.
This leads directly to more profits for the company and should be taken as a prime example of why communication matters.
If need be, some workers should receive training to better their conversational skills, and a standard of meeting procedures can be implemented also.
2. Better Use of Resources
Different companies use different resources, with time being the only one everyone uses. Apart from being up-to-date with what resources can, or are being used, it is important to not waste company time due to bad communication.
As effective communication also covers distant communication, things such as telephone lines and mobile phones should be used smartly, and properly. Business phone systems should be made so that they are easy to use and are accessible from wherever. Luckily, with the advent of modern cloud storage technology, it is rather easy to find companies that can offer such systems that help save company time and money that could otherwise be lost during working hours.
3. Less Conflict
Conflicts are mostly caused due to a lack of communication in the workplace. This is especially important in the manager-to-employee line of communication, as having no connection apart from giving orders and receiving reports is detrimental to the relationship and will bring about hostilities at one point. If nothing else, all should make sure to strike up small talk now and then to get to talk about anything not work-related.
Conflicts arise too often when separate sides have different expectations from one another, something that is almost exclusively due to lack of proper communication. When talking to clients one needs not only to make them feel sure they are making a good deal but also to properly explain what they will be getting in terms of product or service quality and deadlines.
4. Maintaining a Large Team
Big companies are faced with the logistical problem of keeping a huge number of people connected and working effectively. Communicating with international business partners can be particularly difficult if there is a language barrier, and overcoming that requires either hiring bilingual personnel or getting professional translators on both sides of the team, none of which is cheap. It is therefore important to be effective when communicating and think in advance how to overcome cultural differences and come to a deal easily.
For example, getting in touch with colleagues or clients who live in different time zones is normally done via video calls, but seeing how it will be at an unpleasant time for at least someone – keeping the conversation on topic and professional is far better for everyone than to digress and lose concentration quickly.
5. Overcoming Obstacles
They come in many shapes and sizes, but in the modern workplace, obstacles are usually not physical but mental and emotional. Not being sure if asking a certain question is appropriate, or talking about irrelevant topics in a meeting, are examples of ineffective communication that can be seen as obstacles to a properly working company.
Making sure that the right people have the right communication skills is essential so these things don’t happen too often, but it is also worthwhile training everyone to have those skills too if the workplace requires a lot of cooperation to get projects done.
6. Ease of Work in a Diverse Environment
Managing workplace diversity can be a huge challenge in some societies, especially those plagued with a history of intolerance or inequality. The connection between coworkers can be hard to maintain if they distrust each other or have negative stereotypes in whatever way. The situation in the USA is the most obvious example, though we have other examples throughout the whole world too.
To make working in such an environment easier, communication is a much-needed skill. The most effective way to solve such problems is to analyze them openly and work out solutions in the same manner, all of which require that employees communicate effectively, without imparting too many emotions to their reasoning, but having consideration for those different to them.
7. Boosting Morale
Disregarded by some branches of management as an irrelevant factor, but proven by psychologists that it is rather important – employee morale is a huge contributor to workplace quality and overall productivity. Professional communication goes a long way to help boost this factor as people feel better when they are engaged in the work process more than mere manufacturing. Also worthy to note is the need for understanding the job properly, and that can only be done this way.
Professional communication is much more than just having a talk in the superior’s office now and then. Exchanged memos, company meetings, mailing clients, filing reports, small talk at the water fountain, etc, all count as this.
Even though they don’t have to be strict and formal, being effective while communicating anything in, and for the company is essential to keep the workplace fully functional and employees happy.